Shipping policy

Where we ship

We ship to addresses in Australia only. We do not currently deliver to any other country.

Where your order is dispatched from

At the moment, your order is picked, packed and sent to you directly by our fulfilment partner from their warehouse in China. The warehouse address in Darlinghurst shown on our Contact page is where we are setting up our own stock. Until that stock is in place, orders are not dispatched from Darlinghurst, and we will update this page when that changes. Please do not send returns to the Darlinghurst address.

Processing time

Orders are prepared for dispatch within 3 to 5 working days of payment being confirmed. Orders placed on a weekend or a public holiday are processed on the next working day.

Delivery time

Once your order has been dispatched, delivery to an Australian address usually takes 8 to 12 working days.

Counting from the moment you place your order, you should expect your parcel within 11 to 17 working days in total.

These are estimates, not guarantees. Customs processing, weather and carrier backlogs during busy periods can add time.

Shipping cost

Standard shipping is free on every order to Australia. There is no minimum spend.

Tracking

Once your order leaves the warehouse you will receive an email with a tracking number and a link. Tracking information can take 2 to 5 working days to begin updating after dispatch.

If your tracking has not updated for more than 10 working days, contact us and we will investigate on your behalf.

Split deliveries

If you order several items, they may be dispatched separately and arrive on different days. You will not be charged extra for this.

Incorrect addresses and failed deliveries

Please check your delivery address carefully at checkout. We cannot change an address once an order has been dispatched.

If a parcel is returned to the warehouse because the address was incomplete or incorrect, or because nobody was available to accept it after the carrier's attempts, we will contact you. You can choose a refund for the item, or pay to have the parcel sent again.

Lost or damaged parcels

If your parcel arrives damaged, email us within 7 days of delivery with photographs of the packaging and the item. We will arrange a replacement or a full refund at no cost to you.

If your parcel has not arrived within 25 working days of dispatch, contact us. We will open an investigation with the carrier. If the parcel cannot be found, we will send a replacement or refund you in full.

Returns

Our Returns and Refunds policy explains how to request a return and who pays for return postage.

Contact

Easyware is a trading name of Strategic Ventures BV.

Strategic Ventures BV
Parklaan 22/12
2300 Turnhout
Belgium
Company number (Belgium): 1013.907.940
VAT number: BE1013907940

Email: contact@shopeasyware.com
Telephone: +61 480 893 016
We reply within 1 working day, Monday to Friday, 09:00 to 17:00 (AEDT/AEST).
Saturday and Sunday: closed.