Refund policy

Last updated: October 2026

We want you to be completely satisfied with your purchase from Easyware. If for any reason you are not happy, we are here to help.

Returns

You have 30 days from the date of delivery to return your item. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging.

To start a return, email us at contact@shopeasyware.com with your order number and the reason for your return. We will reply within 1 working day with the return address and instructions. Please do not send anything back before you have heard from us.

Returns are sent to our fulfilment partner's warehouse in China. You are responsible for the cost of sending the item back, unless the item arrived damaged or incorrect (see below). We recommend a tracked service, and please keep your proof of postage.

Refunds

We will refund the full price you paid for the item to your original payment method within 14 days of the day we receive the item back, or the day you send us proof of postage, whichever is earlier.

Standard delivery on your original order is free, so there is no delivery charge to refund or deduct. The cost of sending the item back is yours and is not deducted from your refund, because you pay it directly to your carrier.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at contact@shopeasyware.com with a photo of the item. We will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items

• Items that have been used or damaged by the customer
• Items returned after the 30-day return window

Contact Us

Easyware is a trading name of Strategic Ventures BV.
Parklaan 22/12, 2300 Turnhout, Belgium
Company number (Belgium): 1013.907.940
VAT number: BE1013907940
Phone: +61 480 893 016
Email: contact@shopeasyware.com
Monday to Friday: 09:00 to 17:00 (AEDT/AEST)
Saturday and Sunday: closed
We reply within 1 working day.